Mevem IT Solutions GmbH – General Terms & Conditions

Last update: 10.07.2025

1. Introduction

Mevem IT Solutions GmbH, Feldstrasse 36, 9445 Rebstein SG, Switzerland (“Mevem”) is a full-service digital agency providing innovative IT and creative solutions to clients worldwide.

Our services include, but are not limited to:

  • Product strategy & IT consulting

  • Graphic design & UI/UX design systems

  • Web design, online shop development, hosting & domain management

  • Microsoft 365 Business solutions

  • Web and mobile application development

  • DevOps services

  • Ongoing technical support & maintenance

These General Terms & Conditions (“T&Cs”) govern the contractual relationship between Mevem and its clients (“Customer”) for all services provided by Mevem. Service-specific agreements, proposals, or statements of work (“SOWs”) may supplement these T&Cs. In the event of conflict, the service-specific agreement shall take precedence.

2. Scope of Application

These T&Cs apply to all services and products offered by Mevem, whether delivered in person, remotely, via digital platforms, or through third-party providers.

They also apply to:

  • One-time project engagements

  • Subscription-based services (e.g., hosting, maintenance, Microsoft 365 licenses)

  • Support and consulting arrangements

The Customer agrees to these T&Cs by signing a contract, accepting a proposal, paying an invoice, or otherwise engaging Mevem’s services.

3. Services Provided

3.1 General Provision

Mevem provides its services with reasonable skill, care, and in accordance with industry best practices. Deliverables, milestones, and timelines will be defined in a proposal, project plan, or service-level agreement (“SLA”).

3.2 Third-Party Tools & Services

Mevem may use third-party software, hosting services, or infrastructure to deliver projects. The Customer agrees to comply with the terms of these third parties if such usage is required.

3.3 Changes in Scope

Any changes to agreed project scope, features, or deadlines must be confirmed in writing and may incur additional costs.

4. Registration, Onboarding & Cooperation

4.1 Onboarding

For ongoing services (e.g., hosting, Microsoft 365), Mevem may require account creation or system access.

4.2 Customer Responsibilities

The Customer must:

  • Provide accurate and complete information

  • Supply all necessary materials (e.g., logos, content, access credentials) in a timely manner

  • Review and approve deliverables within agreed timeframes

4.3 Delays

Mevem is not liable for delays caused by missing information, unresponsiveness, or other customer-side delays.

5. Pricing & Payment Terms

5.1 Pricing

Prices are stated in Swiss francs (CHF) unless otherwise agreed and are exclusive of VAT. Project-based work will be billed according to the agreed proposal; recurring services will be billed monthly or annually in advance.

5.2 Payment Methods

Accepted payment methods will be specified on the invoice. Mevem reserves the right to require full or partial advance payment.

5.3 Late Payment

If payment is not received by the due date, Mevem may:

  • Charge reminder fees (CHF 30 per reminder)

  • Suspend services until payment is made

  • Terminate the contract in case of continued non-payment

6. Intellectual Property & Licensing

6.1 Ownership of Deliverables

  • Upon full payment, intellectual property rights in custom-developed deliverables (e.g., code, designs) transfer to the Customer unless otherwise agreed.

  • Mevem retains ownership of pre-existing tools, templates, and methodologies used in delivering the services.

6.2 License to Customer

For any software, designs, or materials not fully transferred, Mevem grants a non-exclusive, non-transferable license for the agreed purpose.

6.3 Portfolio Rights

Mevem may showcase completed projects in its portfolio unless the Customer requests confidentiality in writing.

7. Hosting & Data

7.1 Hosting

Where Mevem provides hosting, domains, or Microsoft 365 services, the Customer agrees to abide by acceptable use policies. Mevem reserves the right to suspend accounts for security, payment, or legal reasons.

7.2 Data Ownership

The Customer retains full ownership of its data. Upon termination, Mevem will provide a one-time export of data upon request.

8. Confidentiality

Both parties agree to treat confidential information as such and not disclose it to third parties without prior written consent, except as required by law.

9. Warranty & Liability

9.1 Warranty

Mevem warrants that services will be delivered with reasonable care. No guarantee is given for uninterrupted or error-free operation of websites, software, or hosting services.

9.2 Limitation of Liability

Mevem’s liability for direct damages is limited to the total fees paid in the 12 months preceding the claim. Indirect or consequential damages, including lost profits, are excluded, except in cases of intent or gross negligence.

10. Termination

Either party may terminate the agreement with written notice in accordance with the agreed contract terms. For ongoing subscriptions, the notice period is 30 days unless otherwise specified.

11. Force Majeure

Mevem is not liable for delays or non-performance caused by events beyond its control, such as natural disasters, strikes, or internet outages.

12. Governing Law & Jurisdiction

These T&Cs are governed by Swiss law. The place of jurisdiction is the registered office of Mevem, unless otherwise required by law.

13. Changes to the T&Cs

Mevem reserves the right to amend these T&Cs at any time. The updated version will be published on Mevem’s website and will apply to new engagements immediately and to existing engagements after 30 days unless otherwise agreed.